We double-checked all orders before we ship them, but it might still get damaged during the shipping process. In this happens, you can return the product with the original packing back to us, we'd like to solve it for you within 14 days that from the date you have received the product. please contact UOL.HK for the return order number and procedures before sending. After checking, we will make a refund to your purchased account. Should you prefer product replacement to refund, please let us know when you contact UOL.HK , if there is stock available, we will ship it to you as soon as possible.
Receiving wrong item
We double-checked all orders before we ship them, but if we still make a mistake and send you a wrong item.Please email the picture for the wrong item to us first. then you can return it to us with the original packing and we will send the right one back to you.we'd like to solve it for you within 14 days that from the date you have received the product. We will pay the return shipping costs if the return is a result of our error only.
Please keep the return product in a re-saleable condition. Before sending, please contact UOL.HK with your order number for the return order number and procedures.
If you prefer refund to exchanging of product, we will credit the product price to the account used for the original purchase. The cost of return shipping will be borne by the customer. Please contact UOL.HK with the indication of preference for refund.
Purchased wrong item by mistake
If you've purchased wrong item by mistke.Please contact us first after you received iem within 14 days that from the date you have received item. And please return item with original packing to us. Buyer pay both ways shippig cost. If item is free shipping , when you return item, we will charge you the first way Hong Kong to you of shipping cost. And we will charge 10% restock fee and refund 90% goods net price to your purchased account. Return item have to by airmail with tracking number.
***Please note that returned merchandise should be in a reasonable condition.***
In case of any disputes, UOL.HK reserves the right to make the final decision.
***Premeditated damage of our product is not under circumstance of compensation policy ***